Please note from 1.9.20 ALL NEW BOOKINGS will require a £20 booking fee, customers must accept financial responsibility for any short notice cancellations regardless of the reason. This includes Covid related cancellations. Any cancellations with less than 7 days notice must be paid in full.
Boarding Fees 2021
£20 booking fee applies.
Single rabbit £6.00 per night.
Bonded pair in same hutch £8.00 per night.
RABBITS MUST BE VACCINATED
Single guinea pig £5.00 per night.
Bonded pair of guinea pigs £7.00 per night.
Small animal boarding from £3.00 per night.
Rates based on type of animal and complexity of care required during their stay.
Fees are payable for every day that accommodation is booked. Fees will still be charged for animals arriving late or leaving early. Changes to a booking must be made at least 14 days prior to the arrival date otherwise all days booked will have to be paid in full.
A non-refundable booking fee of £20 is required to secure a booking. If you cancel your booking within a 7 day cooling off period I will refund the booking fee. If the total cost of boarding is less than £20 payment will be requested in full. Payment of the booking fee is due within 7 days. Non payment of the booking fee will result in cancellation of the booking.
Why is the booking fee non-refundable? The booking fee is a commitment from both parties to secure the accommodation on the dates you require. We cannot always fill space after a cancellation even in peak season which can be a significant loss of income to a small business like ours. The accommodation is booked for your pets for those dates.
Minimum stay is 3 nights.
Why 3 nights? Cleaning and disinfecting the accommodation before and after the pets stay is time consuming, we may also need to buy in fresh food or specialist bedding for your pet. So for example a 1 night stay for a single guinea pig at £5 is just not cost effective given the time taken to prepare for the stay.
CANCELLATIONS & NO SHOWS
Should you no longer require boarding for your pet/s we require a minimum 7 days notice to cancel the booking. This will hopefully give us enough time to advertise the cancellation and potentially fill the vacant accommodation. The booking fee is non-refundable, but we may be able to transfer it to a future booking at our discretion.
If you cancel with less than 7 days notice or do not show up for drop off you will be invoiced for the full amount outstanding on the booking. Failure to pay may result in legal action being taken to recover the loss of earnings.
CANCELLATIONS DUE TO COVID-19 RESTRICTIONS
Following a year of disruption in 2020, we anticipate a similar situation in 2021 where Government restrictions may prevent customers from travelling at short notice. We expect our customers to take financial responsibility for the risk involved in planning a trip in the current climate. If your travel plans are cancelled due to Covid restrictions at short notice we ask that you notify us ASAP so we can either reschedule your dates or arrange to cancel your booking. The booking fee is still non-refundable in these circumstances but may be held on your account or transferred to a later booking at our discretion.
CANCELLATIONS & LAPSED VACCINES
Should a customer arrive on the day of boarding with insufficient or lapsed vaccinations and I have to refuse boarding the customer will be charged the full balance of the boarding fee.
If a customer contacts me less than 14 days prior to boarding and advises me that the rabbits vaccinations are not in place I will charge the full outstanding balance of the boarding fee.
VACCINATIONS (RABBITS) & HEALTH
ALL rabbits booked in for boarding must provide proof of vaccination certificates showing dates of the Nobivac and Filavac/Eravac vaccines. Boosters must be given every 12 months for Nobivac, Nobivac Plus, Filavac and Eravac.
We need to allow 7 clear days from the date of the 2nd vaccine to allow the rabbit to build up immunity before they enter our boarding facility.
Please note it is OUR policy to ask for both vaccinations. This is to protect our guests and our own bunnies. If your vet advises you that you do not need both vaccines please explain that your rabbit is going into boarding and it is OUR policy to refuse rabbits that do not have both vaccines. Please note if your rabbit had been given the triple Nobivac Myxo-RHD Plus vaccine it takes 21 days to gain immunity.
The owner must confirm that to the best of their knowledge they have declared all known health issues to Ingleby Bunny Boarding (IBB) however should their pet become ill whilst in their care, they authorise IBB to transport the animal to a vet and approve any required emergency treatment. The owner agrees to reimburse IBB for any additional costs incurred when they collect their pet. Please note our insurance policy does not cover us for pre-existing conditions. Planned surgery for neutering, dentals etc must be carried out a minimum of 7 days prior to boarding and the pet given a health check from the vet to ensure there are no post operative complications.
In the unlikely event that your pet passes away whilst in our care we will contact you immediately and follow your wishes.
If we notice that your pet has fleas/mites there will be an additional charge to cover the cost of Ivermectin treatment.
IBB do reserve the right to refuse animals should they appear to be in poor health on arrival e.g. runny eyes, nose or dirty bottoms as we do not want to risk any other animal’s health by accepting a sick animal into boarding.
Should you fail to return to collect your pet and we are unable to contact either you or your emergency contact within 7 working days we will seek to re-home your pet and invoice you for any costs incurred in this process.
Animals are boarded at the sole risk of the owner and while every care will be taken we shall not be liable for the loss, illness, injury or death of any animal in our care.
The General Data Protection Regulation (GDPR), which comes into force on May 25th, 2018, aims to protect the fundamental right to privacy and the protection of personal data of European Union (EU) citizens.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you contact us via our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
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